Online rumors state that Haidilao will change to a semi-self-service model, but customer service responds that this is not true information.

Recently, some netizens posted on social media claiming that "Haidilao is going to change its system, there will be no more service, each store will only have a few waiters responsible for ordering and paying the bill, basically a semi-self-service mode, and the prices of the dishes will not be reduced." In response to this, Haidilao's customer service replied, "It's not true."