Pang Donglai releases a statement on returning jade stones.

date
12/05/2025
On May 8th, Pangdonglai issued a statement regarding the return of Hetian jade and jadeite. The statement mentioned that customers who have any doubts about the price and quality of the Hetian jade and jadeite products purchased in the self-operated area of the Pangdonglai jewelry department can go to third-party authoritative appraisal institutions and relevant administrative departments for evaluation. If there is a need for return, customers can go to the counter of the Pangdonglai jewelry department to process the return, without deducting any handling fees, taxes, or any other fees. When returning the goods, there should be no artificial damage such as breakage or cracks; customers can process the return with shopping receipts, product tags, appraisal certificates, and other purchase certificates.