JD Group (09618) released its second quarter and half-year results for 2026: Active users maintained double-digit growth, and the proportion of service revenue further increased.

On August 13, Beijing time, JD.com, Inc. Sponsored ADR Class A Group (09618, JD.US) released its performance report for the second quarter and the first half of 2026, highlighting that new production factors like AI have sparked a wave of innovation in the supply chain and products. The super supply chain advantage of JD.com, Inc. Sponsored ADR Class A is further emphasized, as diversified lifestyle services around home, health, and travel needs have driven an increase in user engagement. In the second quarter of 2026, JD.com, Inc. Sponsored ADR Class A Group recorded revenue of 346.4 billion RMB (51.1 billion USD), with a solid market advantage in electrified products, and daily commodity categories continuing to show steady growth; service revenue reached 79.3 billion RMB, accounting for 22.9% of total revenue, with service revenue from home scenarios growing by 69.6% year-on-year. For the first half of 2026, JD.com, Inc. Sponsored ADR Class A Group reported revenue of 662.1 billion RMB (97.6 billion USD), with service revenue increasing by 12.9% year-on-year. All service sectors showed strong growth, with JD LOGISTICS revenue increasing by 26.5% year-on-year, JD HEALTH service revenue rising by 17.2%, and JD INDUSTRIALS service revenue growing by 16.3%. As of the second quarter, the annual active user count, quarterly active user count, and JD.com, Inc. Sponsored ADR Class A PLUS membership count all achieved double-digit growth year-on-year. JD.com, Inc. Sponsored ADR Class A continues to increase its investment in technological research and development, with R&D expenditures growing by 53% year-on-year in the first half of 2026. "The second quarter results reflect our resilient high-quality operational performance," said Ms. Xu Ran, CEO of JD.com, Inc. Sponsored ADR Class A Group. "Although revenue growth faced seasonal disturbances, profit showed significant improvement, marking a clear turning point in the companys profitability trajectory. This improvement is primarily attributed to our core business's strong profitability as well as the continued reduction in losses in the JD.com, Inc. Sponsored ADR Class A takeaway business. These results fully demonstrate the resilience of our supply chain-based business model and the team's focus on operational efficiency. In the second half of the year, we will leverage these advantages to continue to intensify our efforts and further unlock our potential." Smart products ignite consumer hotspots as Wuxi Online Offline Communication Information Technology Co., Ltd. unleashes consumption potential. In the first half of the year, the rise in electronic product prices affected consumer sentiment, temporarily suppressing some demand. During these uncertain times, JD.com, Inc. Sponsored ADR Class A's unique advantages became even more pronounced, as the continued development of its omnichannel sales network released consumer potential. AI technology has spurred product innovation in electronic consumer goods, further consolidating JD.com, Inc. Sponsored ADR Class A's market position. According to the "2026 '618' Online Consumption Data Observation," JD.com, Inc. Sponsored ADR Class A still occupies the top sales share in the 3C digital and home appliance markets, with significant increases in sales of smart categories such as AI big-screen TVs, AI energy-efficient air conditioners, AI connected refrigerators, and AI kitchen appliances. Additionally, various AI trend products like AI glasses, AIPC, large-screen AI smartphones, and AI learning machines saw a year-on-year sales increase of 125% in the second quarter. With the opening of its first stores in Shanghai and Hong Kong, the total number of JD.com, Inc. Sponsored ADR Class A MALL stores has reached 30. JD.com, Inc. Sponsored ADR Class A has partnered with Costco to become its exclusive official e-commerce partner in China. The newly launched JD SPACE, a composite commercial space by JD.com, Inc. Sponsored ADR Class A, will be successively established in cities such as Suqian, Beijing, Shenzhen, and Shanghai. JD.com, Inc. Sponsored ADR Class As Jaba supermarket chain in Hong Kong has surpassed 100 stores, providing Hong Kong consumers with a "good quality and reasonable prices" shopping experience. JD.com, Inc. Sponsored ADR Class A's online retail business Joybuy in Europe has experienced rapid sales growth since its official launch in the first quarter. In the second quarter, Joybuy kicked off the "Summer Black Friday," during which over 1,800 brands doubled their sales compared to the same period last month. "211 Timely Delivery" and "Delivery and Installation" services have driven the hot sale of quality home appliances and tech products, repeatedly drawing in premium brands, as European countries showed strong vitality in summer consumption. In the second quarter, JD.com, Inc. Sponsored ADR Class A also became the first domestic online store for overseas travelers' tax refunds, achieving a fully online process for tax refunds for foreign travelers and providing a replicable and promotable "JD.com, Inc. Sponsored ADR Class A solution" for nationwide promotion. Relying on the efficiency optimization of its super supply chain, JD.com, Inc. Sponsored ADR Class A has also brought certain growth to its partners. In the second quarter, Jingxi launched the "Double Million Hot Product Plan" to create 1,000 hot items worth over ten million, covering all categories and supporting businesses and brands to gain an online presence. JD.com, Inc. Sponsored ADR Class A has further intensified its "Spring Dawn Plan," with the number of new merchants joining JD.com, Inc. Sponsored ADR Class A increasing by over 30% year-on-year in the first half, and new merchant sales rising by over 36% year-on-year. To assist enterprises in compliant procurement and to construct a fair pricing system for the industry, JD INDUSTRIALS has built a complete quality control system to guide the market toward embracing e-commerce purchasing models for industrial products. As of now, JD.com, Inc. Sponsored ADR Class A has over 10 million active customers in government and enterprise segments, encompassing over 90% of the Fortune Global 500 companies in China and 95% of the top 500 Chinese private enterprises. Enhancing service consumption experience with professional standards and diverse service products to stimulate consumer growth momentum. Service consumption is the core driver of consumption growth. Relying on its leading supply chain, digital technology, and service network, JD.com, Inc. Sponsored ADR Class A offers users reliable assurance in product fulfillment and after-sales services, establishing a trustworthy competitive advantage that extends to the entire value chain of enterprise development services, continually meeting users' diverse and convenient lifestyle service needs. In response to concentrated air conditioning orders this summer, over 60,000 JD.com, Inc. Sponsored ADR Class A service engineers ensured high-temperature delivery and installation, forming thousands of air conditioning installation support teams to assist in summer installations across hundreds of cities nationwide. JD.com, Inc. Sponsored ADR Class A has also launched a 30-minute home repair convenient service, with technicians arriving as quickly as 30 minutes after an order is placed, supporting 24/7 service. By the end of the second quarter, JD.com, Inc. Sponsored ADR Class As vehicle maintenance stores had covered over 1,200 districts and counties, launching the "Talent Program" to support youth entrepreneurship and accelerate the provision of guaranteed, professional vehicle maintenance services in rural markets. JD.com, Inc. Sponsored ADR Class A's automotive division has extended its door-to-door maintenance services for two-wheeled vehicles to over 400 cities, completing tire or battery replacement services within 28 minutes of arrival. JD.com, Inc. Sponsored ADR Class A Sports has introduced a "Delivery and Installation" service for bicycles, allowing consumers to choose the "install upon delivery" option, now available for all self-operated bicycle brands. In the second quarter, JD.com, Inc. Sponsored ADR Class A's takeaway services initiated the "Visible Dine-in" campaign, releasing the industry's strictest dine-in standards. JD.com, Inc. Sponsored ADR Class A's takeaway services launched a new AI smart helmet, combining four smart technologies: AI voice assistance, single-wheeled navigation, one-click SOS, and merchant environment verification, empowering riders with the strongest smart driving capabilities, ensuring better service for users. In the second quarter, JD HEALTHs health examination center was officially renamed JD HEALTH Comprehensive Outpatient, focusing on one-stop health management while integrating various medical health services such as JD.com, Inc. Sponsored ADR Class A health examinations, aesthetics, and oral health, realizing the transition from single testing to a full cycle of diverse health services, further enhancing the offline medical service ecosystem. JD HEALTH has collaborated with top-tier hospitals to build AI specialty models in respiratory, digestive, oncology, and psychiatric fields, extending quality specialist services to a broader user base. JD HEALTH's home rapid testing and nurse visit services continue to expand in coverage and test items. In the second quarter, the national elderly care service consumption subsidy was launched on JD.com, Inc. Sponsored ADR Class A, with the first order in e-commerce initiated in Beijing. JD.com, Inc. Sponsored ADR Class As domestic services, relying on a self-operated model, has introduced AI teaching assistants and other smart training methods. All elderly care workers are required to undergo systematic training covering 20 standard service processes to ensure high-quality professional services for seniors. JD.com, Inc. Sponsored ADR Class As home service training base has introduced courses in elder care services, gradually rolling out diversified elderly care products, including services for aiding the elderly with bathing and short-term care. The first nationwide smart elderly experience store by JD.com, Inc. Sponsored ADR Class A has officially opened, showcasing a complete array of elderly care modification solutions and promoting the upgrade of the elderly care industry. In the second quarter, JD.com, Inc. Sponsored ADR Class A launched the "Safe Pet" service for dogs and cats, creating a one-stop solution from selection to delivery. JD.com, Inc. Sponsored ADR Class A's pet ecosystem has connected with the largest chain of pet hospitals in the country, closing the healthcare loop for pets and addressing the challenges of expensive and difficult pet medical care. JD LOGISTICS specialized pet delivery service, "Jingchongda," has expanded to over 40 cities nationwide. The "Pet Travel" service by JD.com, Inc. Sponsored ADR Class A has become the first in the country to offer one-stop booking for pet tickets, hotels, and admissions. JD.com, Inc. Sponsored ADR Class A is conducting comprehensive in-depth cooperation with multiple leading open rental platforms of Siasun Robot & Automation to jointly build a full-chain service system for Siasun Robot & Automation, accelerating the large-scale implementation of Siasun Robot & Automation in various domestic and foreign commercial and household scenarios. JD LOGISTICS has launched the Siasun Robot & Automation Ambulance, providing maintenance services for various types of Siasun Robot & Automation, and has also introduced Siasun Robot & Automation repair services in Europe, establishing JoyRobocare repair centers in countries like the UK and Germany. The "Siasun Robot & Automation Ambulance" service can cover major cities in the UK, Germany, France, and the Netherlands. The quality upgrade of service consumption is also a battle for the upgrading of service talents. JD.com, Inc. Sponsored ADR Class A has initiated the largest-scale blue-collar employment training in the country, covering 183 frontline service positions including housekeepers, maintenance engineers, customer service representatives, and vehicle maintenance technicians, providing them with professional and systematic vocational skills and talent training programs, continuously refining a training system that matches industry needs, fundamentally enhancing service quality and ensuring sustainable growth momentum for service consumption. Breakthrough advancements in embodied data collection; physical AI is deeply embedded in every link of the supply chain. AI is progressing towards industrial implementation and validation of commercial value. JD.com, Inc. Sponsored ADR Class A aims to build a world-class JoyAI foundational model matrix, pushing AI from the digital world into the physical world. By creating decentralized AI access points and embodied general intelligence, and relying on JD.com, Inc. Sponsored ADR Class A's real industrial scenarios, the company is constructing a globally leading physical world operational center, driving AI to empower countless industries and enter millions of households on a large scale. JD.com, Inc. Sponsored ADR Class A's physical world model matrix has been further refined, with the release of the open-source long audio and video generation framework JoyAI-Echo, real-time video visual language interaction model JoyAI-VL-Interaction, and real-time streaming video editing model JoyAI-Video-Edit, all achieving a leading global level. JD.com, Inc. Sponsored ADR Class A is establishing the worlds largest embodied data collection center, with the first embodied data collection community in Suqian. It has already released the largest human perspective dataset, EgoLive, to the industry, receiving applications from over a hundred universities and research institutions, marking a breakthrough progress. JD.com, Inc. Sponsored ADR Class As first RoboBase project commenced construction in Guangzhou in the second quarter, leveraging JD.com, Inc. Sponsored ADR Class As business ecosystem to build the Siasun Robot & Automation full life cycle industrial infrastructure, with plans to establish over 80 RoboBase Siasun Robot & Automation bases nationwide in the next five years. As of the second quarter, JD LOGISTICS's Smart Wolf goods-to-person solution has been implemented in over 60 warehouses worldwide, including successful deployments in the UK and Germany; the Odd Wolf has upgraded from a single-arm to a dual-arm configuration that can perform the entire set of actionsfrom identification to adhesion, grasping, and placementwithin 10 seconds; thousands of unmanned vehicles are operating regularly across more than 20 provinces nationwide, including the first unmanned nighttime delivery route in Shenzhen; and the largest domestic drone delivery network covering villages has been established in Zizhong, Sichuan, reaching 78 administrative villages, capable of flying over mountainous areas in as fast as 7 minutes. In the second quarter, JD.com, Inc. Sponsored ADR Class A initiated the industrys first AI hardware selection event, collaborating with industry partners to nurture AI hardware benchmarks. More than 50 new products were showcased at "JD.com, Inc. Sponsored ADR Class A AIdol talent creation camp," achieving a sequential sales increase of over 70% during the second quarter. In merchant operations, JD.com, Inc. Sponsored ADR Class A's DIGIHUMAN JoyAvatar has served over 80,000 merchants, with the number of DIGIHUMAN live broadcasting accounts in the second quarter increasing threefold year-on-year, and the daily active live broadcasting accounts surging sixfold. During the "618" shopping festival, the live broadcasting duration and transaction amounts of DIGIHUMAN both increased by over four times year on year. As of the first half of the year, JD INDUSTRIALS has deployed over 70 intelligent agents, creating value deeply within various industries. Joylnside has connected over three times the number of devices compared to last years JD.com, Inc. Sponsored ADR Class A "11.11" during this years "618," and has become the first to develop and apply smart products in home scenarios, including bedrooms, studies, living rooms, kitchens, and bathrooms, building an AI Home smart service ecosystem. JD HEALTHs AI doctor, "Dawen," has deeply integrated online consultations, home rapid testing, nurse visits, and full-process drug fulfillment capabilities, achieving true "consultation as service," with the number of users served during the "618" period growing nearly fourfold year-on-year. The efficiency revolution brought by AI on the supply side, combined with the upgrading wave led by service consumption on the demand side, will jointly drive the positive flywheel of "new demands leading new supplies and new supplies creating new demands," reshaping the underlying logic of consumption, and continuously pushing consumption from mere "meeting basic needs" to the vast blue ocean of "creating experiential value."