Shanghai Medical Insurance Bureau: The main medical insurance system has been restored to normal, and further investigation into the cause of the malfunction will be conducted.

Today, many netizens reported that the Shanghai medical insurance system appeared to have malfunctioned, making it impossible to use medical insurance for settlement while seeking treatment at hospitals. In response, the Shanghai Medical Insurance Bureau stated that this morning, due to a power failure in the cloud platform data center managed by telecommunications operators, the city's real-time medical insurance transaction system could not settle transactions normally. The emergency backup system took over the business approximately 15 minutes after the malfunction occurred. Local insured individuals were able to settle emergency room transactions at designated hospitals, and other settlement services gradually resumed after repairs. Insured individuals in the city who were unable to settle directly due to the medical insurance system malfunction can apply for sporadic reimbursement within 6 months at the nearest street community affairs service center or district medical insurance center with self-funded receipts, or through online reimbursement. The city's medical insurance bureau expressed deep apologies for the inconvenience caused to patients and stated that they would work with telecommunications and system developers to thoroughly investigate the cause of the malfunction and take necessary measures to prevent such incidents from happening again. It is reported that the main medical insurance system had returned to normal operation around 5 p.m. this afternoon, and various medical institutions were gradually switching back to the main system.