Shanghai LEGOLAND allows for ticket refunds up to 3 days in advance. The waiting time for the internal testing phase projects is between 5 and 25 minutes.

On June 14th, Shanghai LEGO Land Resort announced that the all-channel ticketing system officially went online at 12pm on June 14th. It is worth noting that Shanghai LEGO Land will adopt a more flexible refund and change policy for ticket products. A journalist found on the official platform of Shanghai LEGO Land that originally, visitors could apply to change the designated visit date of the ticket twice before 00:00 two days before the scheduled visit date, but it did not involve refunds. According to the new policy, visitors can now receive a free refund if they change their itinerary before 00:00 three days before the visit date, with date changes limited to one time. This means that the new policy allows visitors to get a refund.