Economic Daily: Don't let "difficult ticket refunds" in movies become a pain point.

An article in the Economic Daily stated that recently, the China Consumers Association released an analysis of the complaints received by national consumer associations in the first quarter of 2025, among which difficulties in refunding movie tickets have become a hot topic of complaints. To solve the problem of difficult ticket refunds, it is necessary for consumers and movie businesses to negotiate and reach reasonable refund and modification rules, clearly defining the costs that each party should bear. As services products that are also reservation-based and time-sensitive, airline tickets, high-speed rail tickets, and concert tickets may serve as relevant references. At the same time, industry associations and regulatory authorities should play a guiding and supervisory role, promptly issuing unified and standardized policies and standards for movie ticket refunds and modifications, clarifying the responsibilities and obligations of cinemas and platforms.