Ctrip refuses to compensate for canceled flights? Ctrip responds: Compensation method has been reached with the user

On the afternoon of May 1st, a user complained on the Black Cat platform that Lucky Air had canceled a flight and their compensation offer was rejected by Ctrip. Ctrip stated that they had already reached an agreement with the customer on the compensation method. According to the user, they had purchased round-trip tickets for 6 adults and 3 children from Brussels to Wenzhou on June 16th through the Ctrip platform. Due to Lucky Air's flight cancellation, they had to purchase new tickets at a price difference of up to 5700 yuan per person. The user tried to negotiate through the platform. The platform offered two compensation options: 1000 yuan for the first time and 500 yuan per person for the second time. "I disagree. I put forward my demands: 1. Free rescheduling or tickets from another airline. 2. I will purchase new tickets and Lucky Air should reimburse the price difference. As an intermediary platform, Ctrip did not inquire about the customer's needs in a timely manner, only conveying Lucky Air's compensation plan. The dissatisfaction of the customer was ignored, and they were told to deal with the airline themselves. Then I want to ask, as an intermediary platform, does Ctrip not need to take any responsibility?" In response to this, Ctrip told Sina Technology that they had reached an agreement with the customer on the compensation method.