HARBIN BANK (06138) Retail financial business transformation improves quality and speed, customer base continues to strengthen.

In 2025, HARBIN BANK (06138) will focus on retail finance as a strategic transformation priority, accelerate digital upgrades, build a comprehensive service system, and continuously strengthen its customer base. During the reporting period, the group created a "special activities + exclusive products + value-added benefits" service model, promoted "online + offline" omni-channel coordination, expanded the application scenarios of social security cards, and improved customer service experience. Data shows that by the end of the year, the group had 15.2658 million retail customers, an increase of 358,100 from the previous year; managed customer financial assets totaled 5543.00 billion yuan, an increase of 32.608 billion yuan year-on-year; the number of retail customers with assets above 50,000 yuan reached 1.5133 million, an increase of 7.00%. The steady development of retail business has optimized the business structure and improved the stability and sustainability of profits.