Cathay Pacific Airways (00293) apologizes! "Zero tolerance" for disruptive behavior on board.

Recently, mainland netizens claimed that they were insulted by a Hong Kong couple sitting behind them on a CATHAY PAC AIR (00293) flight from Hong Kong to London because they adjusted their seat back, which supposedly obstructed the couple's view of the TV. During this time, the netizen repeatedly asked the cabin crew to intervene, but the cabin crew failed to effectively resolve the dispute. On the afternoon of the 21st, CATHAY PAC AIR responded by stating that they would refuse to allow the two passengers who caused the disturbance to fly on any future Jiangxi Guotai Group flights. They also stated that they will not tolerate any disruptive behavior on board and apologized again to the affected customers. Passenger insulted by couple behind them for adjusting seat back, cabin crew did not change seats or resolve dispute On September 21, a netizen claimed that on September 17, they were flying on a CATHAY PAC AIR flight from Hong Kong to London. After the plane was flying smoothly, the netizen adjusted their seat back, and the passengers behind them claimed that it was "obstructing their view of the TV" and demanded that the seat back be adjusted. After refusing the demands of the passengers behind them, they were subjected to continuous harassment and insults for a long period of time. The netizen sought help from a flight attendant, who only asked them to adjust the seat back, which the netizen refused to do. Subsequently, the man behind started kicking the seat back and deliberately hitting the seat numerous times. The woman stated that during this time, she asked the cabin crew several times to intervene, but the cabin crew failed to effectively resolve the dispute. Initially, as the economy class seats were full, the cabin crew stated that they could not change seats for the woman. However, after the situation escalated and several passengers spoke out in support of the woman, condemning the behavior of the passengers behind her as "disrespectful," the cabin crew finally arranged for her to switch seats to the premium economy class. CATHAY PAC AIR Response: Will not tolerate and refuse to carry those involved On September 21, CATHAY PAC AIR issued a statement. CATHAY PAC AIR stated that after an investigation, it was found that on the CX253 flight on September 17, two passengers had a dispute with the passenger in front of them due to a seat adjustment issue, and engaged in verbal and behavioral harassment. In accordance with the relevant "General Terms and Conditions for Passengers and Baggage," the two passengers who disturbed others during this incident will be refused boarding on any future Jiangxi Guotai Group flights. Furthermore, CATHAY PAC AIR also stated that they will not tolerate any disruptive behavior on board and apologized again to the affected customers.