Tastien burger patty bun criticized for being "as thin as paper." Customer service responds: Dough specifications are uniform; manual rolling may cause slight differences in thickness.

Recently, some netizens posted that the Tastien burger they ordered for takeout had a patty skin so thin it was translucent, joking that "it looked like an elephant had walked through the kitchen." In the comments section, many netizens also shared their "same experience": some said it was so thin there was hardly any texture, while others complained that it used to be generously filled but now was badly deflated. Some netizens speculated that the thin patty skin might be related to the time after it comes out of the oven, as it shrinks after sitting for a while. But more netizens said, "No matter how much it shrinks, it shouldn't be reduced to just a layer of skin." Regarding complaints about the thinner patty skin, Tastien customer service stated that all burger buns are served according to specifications. Store employees need to hand-roll the dough on site when serving, and because it is manual work, differences in rolling pressure may cause slight variations in the thickness, size, and shape of the final product, but the weight and specifications of the dough used are uniform, so the actual portion of the product will not be reduced. If dining in the store, customers can directly see the staff rolling the dough.