Zhang Baojiang, President of Bank of Communications: Using digital technology to solve the traditional inclusive loans' "impossible triangle" dilemma.

The 2026 Lujiazui Forum, with the theme of "Improving the Effectiveness and Precision of Inclusive Finance," was held on June 18th. Zhang Baojiang, President of Bank of Communications, stated that the risk control issues of small and micro enterprises are difficult to avoid and need to be addressed by leveraging data empowerment. Traditional inclusive loans face an "impossible triangle" where accessibility, low cost, and high quality cannot be achieved simultaneously. The cost of meeting customer demands is high, and if done properly with thorough investigation, the cost is even higher; if done hastily, risks cannot be controlled. Whether it's high cost or uncontrollable risks, it will ultimately affect accessibility. This problem could possibly be solved through digital technology.