Beijing-Tianjin-Hebei Consumer Association jointly talks with Intercontinental Hotel

Regarding the InterContinental Hotels Group's "InterContinental Joyful Club Membership Terms and Conditions," which include clauses that exclude Chinese legal jurisdiction, enforce Chinese consumers to arbitrate abroad, restrict consumer collective rights protection, allow for arbitrary changes to contract terms, and absolve responsibility for losses caused by the use of products, on April 8, consumer associations in Beijing, Tianjin, and Hebei organized a joint discussion with the domestic operator of the InterContinental Hotels Group - Six Continents Hotel Management Co., Ltd. In accordance with Article 40 of the Regulations on the Implementation of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, which states "consumer associations can investigate actions that harm the legitimate rights and interests of consumers based on consumer complaints, verify the situation with relevant operators, invite relevant operators to present facts and opinions, provide evidence, etc.," and in accordance with the Consumer Association's "Methods for Joint Discussions with Operators for Consumer Rights Protection," specific rectification requirements were made to the InterContinental Hotels Group's domestic operator.