Heilongjiang: Innovating new scenarios of "artificial intelligence +" in social management.

Heilongjiang issued the "Heilongjiang Province 'Artificial Intelligence +' Government Affairs Deepening Application Work Plan." The plan proposes to innovate new scenarios for "Artificial Intelligence +" in social management. In the market supervision scenario, efforts will be made to promote the "Internet + AI supervision" of food safety, strengthen multi-dimensional data mining and governance, intelligent analysis and dynamic correlation, develop applications for key areas such as 12315 complaints and reports, business entity registration, special equipment safety, enhance monitoring of abnormal behaviors of business entities, and comprehensively improve the intelligence level of market supervision. [Leading unit: Provincial Market Supervision Bureau, responsible units: relevant units at the provincial and municipal levels] In the administrative enforcement scenario, data from 10 provincial enforcement departments will be gathered, various types of administrative inspection, administrative penalties, administrative enforcement and other administrative enforcement data will be integrated, and the full process reform of enforcement transparency, process traceability, and intelligent supervision will be promoted. [Leading unit: Provincial Department of Justice, Provincial Business Environment Bureau, responsible units: relevant units at the provincial level and municipal governments] In the hotline service scenario, an intelligent body for the 12345 hotline service will be created, utilizing technologies such as natural language understanding and multi-modal recognition to establish multidimensional task classification and assignment rules, automatically identify incoming work orders and divert call traffic pressure, improve service efficiency, and reduce operating costs; develop a hotline analysis report intelligent body to accurately identify common problems in the province and further improve the efficiency of hotline service.