Online car-hailing consumption report: Daily operations and driver behavior are the major pain points, and some platforms are involved in unfair contract terms.

On December 20th, the Consumer Association of Tianjin, the E-commerce Law Research Center of Peking University, and the Sunshine Consumer Big Data Research Institute of Beijing jointly released the "Report on Consumer Satisfaction with Online Car-Hailing Services". The report shows that the main pain points are daily operations and driver behavior. The report also points out that online car-hailing platforms need to improve their system accuracy and price transparency, lack of standardized service processes, insufficient platform liability and information transparency.