Vulcan Engine CEO talks about the Eastern Selection AI Customer Service: No risks have occurred so far.

On December 18th, Tan Dai, the CEO of Volcano Engine, talked about the introduction of AI customer service in Dongfang Zhenxuan at the original Power Conference. He said, "Take Dongfang Zhenxuan as an example. When customers buy products on Dongfang Zhenxuan, related product comparisons, origin inquiries, usage methods, logistics and return and exchange issues can all be clarified and answered by Volcano's customer service agents, achieving professional pre-sales and accurate after-sales service. At the same time, we can also support one-click importing of Douyin product databases, and compatible with various product description documents, thus further improving customer service operation efficiency. After Dongfang Zhenxuan chose to integrate Volcano Engine's customer service agents, their customer issue resolution rate increased by more than 60% compared to traditional small models, and there have been no risks in operation so far, ensuring consumer experience and greatly reducing customer service operation costs."