The first national standard for virtual digital humans has been released, and empathetic digital customer service representatives are coming.

The first national standard in the field of virtual digital humans in our country, titled "Information Technology - General Technical Requirements for Customer Service Type Virtual Digital Humans", was officially released recently. The introduction of this standard fills in the gap in industry technical specifications, providing unified technical requirements and evaluation standards for the research, development, production, and application of customer service type virtual digital humans. The standard stipulates that the facial details of 2D digital human images must be complete and clear, and the face count of 3D hyper-realistic digital human models must not be less than 200,000; it requires digital humans to support multi-modal interactions such as voice, gestures, and body movements, while also possessing operational maintenance capabilities such as keyword maintenance and language material updates; it demands that the success rate of emotional interactions not be less than 80%, allowing digital human customer service to shift from just being able to respond to being able to empathize.