Travel Horizontal responds to the widespread issuance of flight cancellation notices: repairs have been completed, and special compensation will be provided based on the actual losses incurred by users.

Recently, many netizens have reported receiving flight cancellation alerts from TravelSky, but after rebooking they discovered that the actual flight was not cancelled, but rather an error message was sent due to a system malfunction at TravelSky. Many users have had to bear the extra cost of fare differences and ticket refund fees. In response to this, TravelSky told Sina Finance that they had investigated and fixed the issue in a timely manner. Currently, they have collected information from affected users through various channels and will provide special compensation based on the actual losses incurred by the users. Users with related needs can contact them through their official email kefu@travelsky.com.cn, customer service hotline 400-910-8889, or through the TravelSky app's online customer service. TravelSky always puts user service and experience at the core, constantly optimizing products and functions.