The first domestic standard for customer service digital employees in China has been officially released, with SenseTime leading the drafting process.

According to The Paper News, on November 18th, it was learned by a reporter that China's first national standard in the field of virtual digital humans - "General Technical Requirements for Customer Service Virtual Digital Humans in Information Technology" has been officially released. This national standard for digital humans defines the form, function boundaries, and performance indicators of customer service digital human products for the first time, and systematically specifies the functional and performance requirements for 2D/3D digital human image generation and image driving, visual interaction, voice interaction, emotional interaction, operation and maintenance, etc., clearly defining the quantitative standards for the application of digital humans in customer service scenarios. It is reported that this national standard has been under preparation for two years, with Shanghai artificial intelligence company SenseTime as the leading unit, jointly with more than thirty industrial, academic, research, and application units, have completed the establishment of the standard framework and details. This also marks the entry of China's customer service virtual digital human industry into a stage of normalization and high-quality development.