China United Network Communications (00762) achieved a customer complaint resolution satisfaction rate of 96% in June.

date
16:37 18/08/2026
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GMT Eight
China Unicom (00762) announced that by June 2026, the cumulative number of connected users reached 1.311 billion, including: a cumulative number of 5G network users reaching 249 million and a cumulative number of IoT terminal connections reaching 773 million. The number of major customers in the Unicom cloud for government and enterprise reached 491,000, and the number of paying users for cloud intelligence products reached 116 million. In the current month, the proportion of smart customer service intelligent services was 85.9%, and the customer satisfaction rate for issue resolution was 96%. The number of major customers in security business for government and enterprise reached 477,000.
China United Network Communications (00762) announced that by June 2026, the total number of connected users reached 1.311 billion, including 249 million 5G network users and 773 million IoT terminal connections. The number of large enterprise customers for Unicom Cloud reached 491,000, while the number of paying users for Cloud Intelligence products reached 116 million. In that month, the proportion of intelligent services in customer service reached 85.9%, and the customer satisfaction rate for problem resolution was 96%. The number of large enterprise customers for security services was 477,000.