Protect the health of 90 million users, decrypt Ping An Smart Home Doctor's "AI + human doctor" dual engine.

Recently, PA GOODDOCTOR (01833) has officially expanded its AI doctor servicesPing An Smart Clinic. It has now fully integrated into Ping An's entire ecosystem of apps, including Ping An Pocket Bank, Ping An Good Car Owner, Ping An Pocket Bank, Ping An Le Healthy, and others, reaching a serviceable population of 90 million monthly active users. It is reported that the upgraded Ping An Smart Clinic is based on Ping An Healthbole's large model as its core technology support, constructing a service model centered around "AI Instant Response + Real Doctors Supervision," deeply integrating the platform's unique "to the line, to the hospital, to the home, to the enterprise" healthcare service network. By deeply integrating intelligent healthcare capabilities with the overall ecosystem, Ping An Smart Clinic is expected to achieve scaled, normalized, and inclusive landing of high-quality family doctor services, providing a digital solution for comprehensive health management throughout individuals' lifecycles. Currently, national health demands have shifted from traditional "disease treatment" towards "proactive prevention, continuous management, and comprehensive protection." However, issues such as unequal distribution of medical resources, cumbersome offline medical procedures, great potential for improvement in primary family health management, and limited channels for everyday minor illness consultations still persist. Traditional online medical services commonly suffer from shortcomings such as single functionality, lack of intelligence, lack of professional review, and limited scene coverage, making it difficult to meet the diverse, personalized, and continuous family health needs of the public. Based on the requirements of the "Healthy China 2030" strategy, PA GOODDOCTOR relies on years of medical technology accumulation and support from the Ping An ecosystem to iteratively upgrade the Ping An Smart Clinic service, filling the gaps of Hangzhou Minsheng Healthcare services and constructing a replicable digital family health service model. At the technical architecture level, Ping An Smart Clinic breaks through the limitations of conventional intelligent question and answer functions by deeply applying AI large models to clinical auxiliary scenarios, enabling standardized completion of symptom screening, disease diagnosis, safe medication guidance, health risk assessment, and personalized service customization. The system supports 24/7 uninterrupted monitoring and instant intelligent response, efficiently handling high-frequency health consultation needs from the public within 3 seconds, drastically reducing the time for people to access basic medical services and lowering the usage threshold. To ensure the quality and safety of medical services, the platform establishes a full-process real-time doctor review mechanism. All AI-derived diagnosis and treatment suggestions and health guidance plans are calibrated and reviewed by licensed practicing doctors; for challenging diseases, complex chronic illnesses, potential severe risks, the system automatically triggers a human transfer mechanism to provide one-on-one in-depth consultations by specialist doctors, achieving "intelligent acceleration, enhanced efficiency, professional medical support," balancing service efficiency with medical professionalism and safety. Leveraging the comprehensive advantages of the Ping An ecosystem across multiple industries, Ping An Smart Clinic has achieved comprehensive penetration and scaling inclusive coverage in various scenes. It is understood that this service does not require the download of a separate app or mini program; users can access it with one click through various high-frequency ecosystem portals in the Ping An insurance, banking, securities, and car owner categories, seamlessly integrating medical services with common financial, travel, home life, and other daily scenes. With a monthly active ecosystem base of 90 million users, the service covers users of all ages and multiple circles, effectively promoting the sinking of high-quality medical resources and allowing standardized, high-quality family health services to benefit a wider population. In terms of service system construction, Ping An Smart Clinic integrates Ping An's "to the line, to the hospital, to the home, to the enterprise" universal medical resources to form a closed-loop health management service chain. For healthy and sub-healthy populations, the platform provides standardized health assessments, dynamic management of electronic health records, professional interpretation of medical reports, and routine health education services to help users continuously monitor their health status, preemptively avoid health risks, and practice proactive health management. For common chronic disease populations such as hypertension, diabetes, and hyperlipidemia, specialized chronic disease management services have been launched, addressing issues such as unstandardized disease management, untimely follow-up, and unprofessional care, through regular follow-ups, scientific medication reminders, specialized dietary and exercise guidance, and dynamic review of disease conditions, achieving long-term stable control of chronic diseases. In addition, in rigid medical service scenarios, Ping An Smart Clinic collaborates with over 3,500 specialists from tertiary hospitals, over 5,100 cooperative hospitals, and 240,000 branded chain pharmacies, providing users with precise triage, expert appointments, medical escort, and hospitalization assistance in a one-stop convenient medical service to effectively address public issues such as "difficulties in seeing a doctor, complexity in medical treatment, blind consultation." Additionally, relying on a nationwide instant delivery network, emergency medications can be delivered within 1 hour, ensuring affordable medications and meeting the urgent needs of residents for home medication purchase, emergency medication use, and long-term medication stockpiling. Catering to special user groups such as the elderly, postoperative recovery, and mother-infant populations, the platform offers professional home nursing, home care, postpartum recovery, and other customized home services to bridge the gaps in refined family health services. According to the person in charge of Ping An Smart Clinic, based on big data algorithms and user health profiles, the Smart Clinic abandons homogenized generic services and implements a "one thousand faces, one thousand personalized health management" model. By combining user age characteristics, physical indicators, lifestyle habits, past medical history, and family health status, the platform accurately matches differentiated health maintenance plans, fully adapting to scenarios such as young sub-health conditioning, workplace health protection, middle-aged and elderly chronic disease maintenance, child growth health monitoring, and comprehensive family health security, creating a standardized exclusive health steward service tailored for Chinese families. Industry observers point out that digitization, inclusiveness, and scene-based services are the core directions for the high-quality development of the internet medical industry and an important path to enhancing the quality of health for the entire population. The aforementioned person in charge indicated that in the next steps, PA GOODDOCTOR will continue to delve into medical technology innovation, iteratively upgrade AI clinical auxiliary capabilities, expand high-quality offline medical resources, and distinctive health care service matrices, enrich all-scenario health service content, empower Hangzhou Minsheng Healthcare with technology, and safeguard family health with professional services, continuously empowering the digital construction of a healthy China.