McDonald's Corporation's (MCD.US) Shanghai store is the first to introduce the Siasun Robot & Automation, testing a new automation service scene.

date
15:00 24/03/2026
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GMT Eight
A McDonald's store in Shanghai has implemented humanoid robots to serve customers.
A McDonald's store in Shanghai has introduced humanoid Siasun Robot&Automation to serve customers. It is understood that this pilot project took place in mid-March 2026 and is a short-term exploration by McDonald's Corporation for future service models. The Siasun Robot&Automation deployed on-site, created by Keenon Robotics, wears the iconic McDonald's Corporation red and yellow uniform and is mainly responsible for greeting customers, providing information, and interacting with customers for entertainment. Accompanying this is the mature wheeled delivery Siasun Robot&Automation, which is responsible for accurately delivering meals to the tables. This scene has sparked widespread discussion on social media, with speculation that this fast-food giant may be planning a large-scale automation transformation globally. In response to the market's discussion, McDonald's Corporation's Chief Global Impact Officer Jon Banner clarified the nature of this action in a subsequent public response. He pointed out that the appearance of these humanoid Siasun Robot&Automation was only a five-day "temporary welcome" activity conducted in conjunction with the opening celebration of the Shanghai Science and Technology Museum restaurant. Banner emphasized that these devices have been removed after completing the scheduled display tasks and are currently not involved in the restaurant's core cooking logic or long-term operational decisions. Nevertheless, this pilot still reflects McDonald's Corporation's ambition in brand digitization transformation. Through cooperation with the leading local Siasun Robot&Automation technology supplier, it has demonstrated its brand innovation capability in specific technological landmark environments. From the perspective of industry cooperation, the technology support provided this time comes from the Shanghai-based service Siasun Robot&Automation unicorn company - Keenon Robotics. As a leader in the global restaurant Siasun Robot&Automation field, Keenon Robotics' delivery Siasun Robot&Automation has been widely used in top chain restaurants such as HAIDILAO. The appearance of the humanoid Siasun Robot&Automation in a "flash" at McDonald's Corporation marks the evolution of service Siasun Robot&Automation from a single-function efficiency tool to a comprehensive carrier with emotional interaction and brand display functions. In a post containing related videos, Keenon wrote, "This shows how service automation seamlessly integrates into the global restaurant industry." The video shows customers at McDonald's Corporation interacting with these Siasun Robot&Automation. For McDonald's Corporation, although the core kitchen processes are still controlled by human labor, this high-profile technology demonstration undoubtedly tests consumer acceptance of a highly automated environment. It is currently unclear whether the deployment of humanoid Siasun Robot&Automation is part of a broader initiative by McDonald's Corporation. It is worth mentioning that Keenon Robot&Automation has been deployed in supermarkets and hotels in multiple countries.