PwC report: 61% of surveyed Hong Kong employees have applied AI in their work, higher than the global average of 54%.

PwCs <<2025 Expectations and Anxieties Global Workplace Survey Hong Kong Report>> shows that the role of technology in the workplace is evolving rapidly: 61% of Hong Kong employees surveyed have already used artificial intelligence (AI) in their work, a proportion similar to the Asia-Pacific average of 64% and higher than the global average of 54%. In the past year, the top three functions in Hong Kong that have used AI the most are information technology, business strategy, and research and development. Continuous digital transformation is redefining various industries, pushing automation and artificial intelligence to the forefront of business operations. The survey found that AI has enhanced the productivity, work quality, and creativity of Hong Kong employees, with 77% saying that their productivity has improved and 75% believing it has helped enhance the quality of their work. However, only 24% of respondents said that using AI helps increase job security, with only 19% associating salary increments with AI. The proportion of Hong Kong employees using generative AI on a daily basis is 22%, lower than the Asia-Pacific average of 29% and the global average of 25%, but there are more respondents in Hong Kong who indicate they use it less. As for agentive AI, it is still relatively underutilized in all regions. Hong Kong employees have mixed feelings about AI, with overall expectations outweighing anxieties: 25% feel excited, 36% are curious, leaning towards optimism; while 16% feel confused, and 22% express concerns. There are significant generational differences: Generation X tends to be more indifferent and stable, Millennials are generally more positive, and Gen Z is more likely to feel confused and worried. Cheng Zihao, Partner and Head of Talent and Organization Consulting Services at PwC, said that technology is revolutionizing the workplace ecosystem. While the integration of AI is becoming more common in Hong Kong, there is still room for improvement in the use of generative and agentive AI by the local workforce, and the full potential has yet to be realized. Systemic skill enhancement and proactive change management are key to unlocking the potential of AI, addressing employee concerns about job security, and will become important cornerstones for future business success.