ZTO EXPRESS-W(02057) releases "Double Eleven" battle report: "Hexagon" ZTO, serving more merchants to win the peak season steadily.

On November 25th, ZTO EXPRESS-W (02057) released its 2025 "Double 11" battle report. During the Double 11 promotion period (October 20th to November 21st), ZTO Express excelled in both "quality" and "quantity". Not only was it the only express delivery company to handle over one billion packages daily during the promotion period, it also maintained a leading position in signing and storing services, demonstrating the overall service advantage of the "hexagonal warrior" and ranking first in various platform assessment indicators. In terms of business volume during the Double 11 period, ZTO Express continued to maintain its leading advantage, leading in business volume for the Double 11 promotion for ten consecutive years. At the same time, ZTO's performance in the rural market was particularly outstanding, with a year-on-year increase of 19.5% in rural express deliveries. During this year's Double 11 period, ZTO ranked first in various platform assessment indicators, leading in reverse order volume, on-time visit rate, and other service segments. In the delivery process, ZTO improved its overall pick-up completion rate by 0.76% by utilizing data-driven and end-to-end coordination to provide on-time services and on-demand delivery. At the same time, ZTO's "Express Butler" system empowered branches and customers, helping to improve work order processing efficiency by 42.16% and significantly enhancing the speed of after-sales issue resolution, providing a more reassuring service experience for businesses. In terms of production capacity, ZTO continued to improve during this year's Double 11 period, with four new transfer centers joining the battle: ZTO Express Northern Headquarters (Langfang Center), Southwest Headquarters (Jianyang Center), Jilin Changchun Transfer Center, and Guangxi Guilin Transfer Center, helping ZTO's overall network capacity increase by 22.5% and easily cope with the three major peaks of the promotion. Data shows that the four centers have improved parcel sorting efficiency by 2-6 hours in various regions, with the Northern Headquarters processing up to 12 million parcels per day during peak season. In the transportation process, ZTO maintained its industry-leading transportation capacity advantage - with a fleet of over 10,000 long-haul vehicles leading the industry, assisted by 3,000 unmanned delivery vehicles this year to help branches and delivery workers better cope with the peak season. At the end, ZTO's 16 million intelligent express locker compartments not only facilitate flexible pick-up for users but also significantly improve the efficiency of courier delivery. The comprehensive capabilities of the "hexagonal warrior" enable ZTO to maintain a leading position in the fierce market competition, and ZTO will continue to upgrade its services, optimize its network, and empower with technology to lay a solid foundation for high-quality development and transformation.