China United Network Communications (00762) achieved a 98.8% customer issue resolution rate for their intelligent customer service in December.

China United Network Communications (00762) announced that as of December 2024, the total number of "Great Connection" users reached approximately 1.137 billion households, the total number of 5G package users reached approximately 290.4 million households, and the total number of IoT terminal connections reached approximately 625 million households. The number of customers using 5G industry virtual private network services is 16,059. In December, the problem resolution rate for smart customer service was 98.8%, with smart services accounting for 85.2%.