American Airlines Group Inc. (AAL.US): Supplier technical failure leads to flight cancellations.

date
25/12/2024
avatar
GMT Eight
American Airlines Group Inc. (AAL.US) stated that technical issues with their third-party supplier DXC Technology, responsible for maintaining the flight operations system, led to a brief suspension of all flights on Christmas Eve. American Airlines Group Inc. announced on Tuesday that the network hardware-related issues have been resolved and flights have resumed. The company said in a statement, "We sincerely apologize for the inconvenience caused to our customers this morning." "Our team is working hard to get customers to their destinations as soon as possible." The company did not say if they expect any further delays or other chain reactions. The Federal Aviation Administration (FAA) confirmed on the morning of December 24 that American Airlines Group Inc. temporarily suspended all flights due to widespread technical issues. The brief suspension lasted for about an hour. According to aviation data provider Cirium, American Airlines Group Inc. had 3,320 domestic flights and 581 international flights on that day. Cirium reported that as of earlier in the afternoon, only 19 flights from the company were canceled, in line with the usual 1% cancellation rate for all airlines. However, Cirium also noted that as of earlier in the afternoon, only about 37% of American Airlines Group Inc. flights departed on time, while most airlines aim for 80% of flights to depart and arrive within 15 minutes of the scheduled time. Cirium stated that most of the delays for American Airlines Group Inc. were within two hours. For example, 72% of flights departing from American Airlines Group Inc.'s Dallas Hub Group, Inc. Class A departed within one hour of the scheduled time. Mike Arnot, a spokesperson for Cirium, said, "Based on previous events like this, American Airlines Group Inc. seems to be able to maintain its schedule despite some delays." "However, with staff pause in work, the number of canceled flights could rise later in the day."

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