In August, the customer problem resolution rate of China United Network Communications (00762) smart customer service was 98.6%.

China United Network Communications (00762) announced that as of August 2024, the total number of "Big Connection" users reached approximately 1.091 billion households, with a total of approximately 283 million 5G package users and approximately 583 million IoT terminal connections. The number of 5G industry virtual private network service customers is 13,534. The problem resolution rate for smart customer service customers in the month was 98.6%, and the proportion of smart services provided by smart customer service was 84.2%. The total number of authorized patents for the year is 1,142.